How Genpact’s AI and predictive analytics helped a Formula E racing team finish in the top 3 all season
- AI and predictive analytics are being applied with positive results to Formula E racing.
- Genpact's Armen Kherlopian joins us to discuss how this applies to financial services.
What does car racing have to do with financial services? Actually, a lot. Many of the same dynamics persist — improving car and driver performance, optimizing operations and sustainability. Substitute financial performance, personalized product marketing, and risk management and now you’re talking about financial services. Can you identify patterns that provide better competitive insight and winning race strategies?
Just as Moneyball revolutionized baseball, AI and predictive analytics are transforming Formula E racing. Formula E, by the way, has similar cars as Formula 1, but they’re electric. Richard Branson’s Envision Virgin Racing team approach professional services firm Genpact to see if it could improve the team’s performance. Genpact's Chief Science Officer Armen Kherlopian joins us on the podcast to discuss how his team’s advanced analytics solutions and race strategies helped keep the racing team in the top three all season.
Importantly, we talk about how this work can be applied to financial services and the role AI and predictive analytics tools will increasingly play for competitive firms.
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The following excerpts were edited for clarity.
Formula E and predictive analytics
Formula E is similar to Formula 1 but the engines are electric. The locales are similar in Hong Kong, Santiago, Berlin and New York City. You know, without the roar of the engines, the race is very close to the audience.
Over a year ago at the AI Summit in London, the Envision Virgin Racing team -- Sir Richard Branson's team -- approached us. They asked if we could get the team to go faster, further and safer.
There's an intriguing dynamic with electric car racing. Unlike other races where you have a set distance like the number of laps, in Formula E, it's time boxed -- 45 minutes plus one lap. When a driver starts the race, he doesn't know how far he has to go, so the racing comes down to driver talent and how strong the algorithms are that we provide.
We have a set of workstreams. We're enabling strategy around overtake -- a risk-adjusted return on energy usage. We advise our drivers Sam Bird and Robin Frijns about how and when to defend together and overtake together.
How to win in Formula E
Given our work across industry areas, we first saw this as a critical resource optimization challenge. How do you get the most out of something that's constrained, the battery? We approached this the same way we would approach capital allocation for a bank's marketing campaign in commercial analytics. We used optimization math and deep learning, extracting additional value from data to make the team competitive.
The interface of AI systems
We consider image, text, regulations, social media and signals across the network of drivers. We roll all of this up in an AI system we developed for the team which is all about action. Interface is key -- in this case, the race engineer tells the drivers to overtake, defend strongly, or go all out. These instructions are data driven. Interfaces have to be use case specific -- whether it's customer service, a race car or product launch. In this case, it's the critical link.
Results of predictive analytics on the racing
Both of our drivers finished the race season strongly. Our Dutch driver took first position in the finale race. Output is measured in wins and points. We're among the best. We believe we've sparked a bit of a software war now to match our team's algorithm capabilities.
It's like Moneyball for racing. I had a brief exchange with Billy Beane over the past few weeks. It's part of a broader trend, whether around capital markets, financial services, or consumer banking. What it means to be data driven involves a new sophistication of algorithms but also some cultural aspects.
The parallels between racing and financial services
The ability for an organization to acquire and service customers is paramount. The time scales are compacting. In racing, it's acute. The difference between doing an overtake or not mean the difference of standing on the podium or not. In consumer banking, this means getting marketshare and understanding customers.
This ties back to culture -- customers expect relationships with their financial organizations that are personal and not cookie cutter. It all comes back to data.
Who wins in this new world
Organizations have to be very serious about AI and analytics and what it means for digital strategy. If we look back at the industrial revolutions, electricity spawned innovations in and across industries. The internet did something similar. The pattern detection of AI looks to be a third major trend.
Algorithms require strong leadership
Companies will need to partner or develop in-house capabilities. Even better, they should build ecosystems that relate to their business model -- it can be about data use, go to market, or enhancing the customer experience. Being serious about algorithms is important. But culture and courage are absolutely essential.
We're going to see that companies that say they are data driven will be tested because sometimes insights are counterintuitive. With the race team, we found key patterns around specific turns that were unintuitive to the team that they embraced that lead to better performance. That's really what good leadership is all about: to take an insight and to drive it to an action. For a bank or fintech, it's about a hypothesis not about where the market is, but where it's going.