How UK challenger bank Tandem is personalizing its mobile app

Tandem Bank, one of the U.K.'s biggest challenger banks, is working with tech company Personetics to deliver personalized finance recommendations to customers based on data
The move is the latest among U.K. challenger banks to 'own' the PFM space, adding pressure on incumbents to innovate

Suman Bhattacharyya | February 07, 2018

0 comments on “How UK challenger bank Tandem is personalizing its mobile app”

You must be logged in the post a comment.

Artificial Intelligence, Banking, Member Exclusive

Bank CEOs are publicly framing AI as a tool for workforce augmentation rather than replacement, but their messaging remains inconsistent and often tone-deaf.
The real challenge lies in the short term, where displaced workers, underprepared institutions, and vague government-corporate accountability leave millions without a clear path forward.

Rabab Ahsan | June 09, 2026

Artificial Intelligence, Member Exclusive, Who owns the customer

ChatGPT can now connect to your bank accounts via Plaid, offering spending insights, subscription tracking, and financial dashboards, marking a revival of personal finance management (PFM).
Once a category that failed to find sustainable unit economics, PFM is back, and this time, with OpenAI's scale and Plaid's reach across 95% of US banks, it may finally have the right foundation.

Rabab Ahsan | May 26, 2026

AI Innovation, Artificial Intelligence, Banking

Citi has introduced Citi Sky, an AI-powered wealth assistant that stays constantly available to answer questions and surface insights in real time.
Human advisors will remain in the loop, with their roles shifting into a more intentional, high-stakes focused approach.

Sara Khairi | May 18, 2026

AI Innovation, Artificial Intelligence, Banking, Member Exclusive

Citi Wealth has launched Citi Sky, an AI teammate built with Google Cloud and Google DeepMind that responds and surfaces insights in real time.
For Google DeepMind, the biggest challenge was making a non-deterministic generative AI system behave predictably.

Sara Khairi | May 14, 2026

AI Innovation, Artificial Intelligence

This micro case study explores a burning question: if AI agents can execute payments, what ensures they execute the right ones?
We explore this through American Express’s ACE Developer Kit, which verifies intent before execution.

Sara Khairi | May 11, 2026