While traditional banks and credit unions have adopted a "slow and careful" approach to generative AI, limiting deployment to back-office operations, fintech companies like Shopify are taking radically different paths by integrating AI throughout their entire organizations and customer-facing products.
CEO Tobias Lütke's leaked manifesto reveals a mandatory AI-usage policy that affects everything from employee performance reviews to resource allocation, but this aggressive approach highlights unresolved challenges around error management, equitable implementation across organizational hierarchies, and the need for proper safeguards in this new paradigm of AI-augmented work.
Small business lending represents the last major frontier for AI transformation in financial services.
Visa's Jonathan Kolozsvary and Uplinq's Patrick Riley explore how AI lending officers are using transaction data to unlock capital for underserved businesses.
We analyze the top 15 US financial institutions by AI implementation, cutting through marketing hype to identify the leaders driving measurable business value.
Our distinct four-tier categorization reveals which institutions are building competitive moats through artificial intelligence.
Banks struggle with AI adoption due to outdated data systems and cultural resistance; Temenos' Barb Morgan addresses these foundational challenges.
Morgan talks about how Temenos is helping the industry in evolving towards gradual AI deployment, market-centric innovation, and customer-driven product development approaches.
A growing number of institutions are assessing how to deploy Agentic AI systems securely within their established governance structures, as they anticipate a shift toward greater automation in financial services.
Our analysis focuses on financial institutions that have implemented or are planning to implement Agentic AI, as well as the present state of their integration initiatives.
