How 80-year-old UOB uses AI to anticipate customer behavior

Artificial Intelligence, Banking, Member Exclusive

AI, bank CEOs, and the emerging jobpocalypse debate

• Bank CEOs are publicly framing AI as a tool for workforce augmentation rather than replacement, but their messaging remains inconsistent and often tone-deaf.
• The real challenge lies in the short term, where displaced workers, underprepared institutions, and vague government-corporate accountability leave millions without a clear path forward.

Artificial Intelligence, Member Exclusive, Who owns the customer

OpenAI and Plaid take another shot at personal finance 

• ChatGPT can now connect to your bank accounts via Plaid, offering spending insights, subscription tracking, and financial dashboards, marking a revival of personal finance management (PFM).
• Once a category that failed to find sustainable unit economics, PFM is back, and this time, with OpenAI's scale and Plaid's reach across 95% of US banks, it may finally have the right foundation.

AI Innovation, Artificial Intelligence, Banking

Citi’s AI teammate signals a new model for wealth management

• Citi has introduced Citi Sky, an AI-powered wealth assistant that stays constantly available to answer questions and surface insights in real time.
• Human advisors will remain in the loop, with their roles shifting into a more intentional, high-stakes focused approach.

AI Innovation, Artificial Intelligence, Banking, Member Exclusive

What Citi Sky says about the reinvention of client relationship models in wealth management

• Citi Wealth has launched Citi Sky, an AI teammate built with Google Cloud and Google DeepMind that responds and surfaces insights in real time.
• For Google DeepMind, the biggest challenge was making a non-deterministic generative AI system behave predictably.

AI Innovation, Artificial Intelligence

Micro Case Study: How American Express is underwriting AI agent error to unlock trust in $trillion-scale agentic commerce

• This micro case study explores a burning question: if AI agents can execute payments, what ensures they execute the right ones?
• We explore this through American Express’s ACE Developer Kit, which verifies intent before execution.