How 80-year-old UOB uses AI to anticipate customer behavior

AI Innovation, Artificial Intelligence, Member Exclusive

How American Express is fixing the weak link in agentic commerce

• AI agents today can assist, recommend, and execute tasks under human-defined limits. The missing piece is a layer that makes those actions verifiable, controllable, and secure – that is what Amex’s ACE Developer Kit is built to address.
• The balance between automation, constraint, and accountability may become a key design principle of early agentic commerce.

Artificial Intelligence, Business of Fintech, Payments

In the world of Stripe: Acquisitions, agentic AI, and stablecoins

• Stripe is making moves to dominate every layer of payments, from a potential PayPal acquisition to AI billing tools and stablecoin infrastructure.
• Stripe processed $1.9T in volume, its new AI billing tool tracks LLM usage in real time, and its x402 integration lets AI agents send and receive stablecoin payments autonomously.

Artificial Intelligence, Banking, Banking as a service, Innovation

Truist’s Dontá Wilson: ‘Innovation without empathy is empty’

• Truist's Dontá Wilson leads 20,000 teammates across digital channels and 1,900+ branches, and he's reimagining both.
• He breaks down Truist's insight-driven branch model, real AI deployments, and why innovation without empathy is empty.

AI Innovation, Artificial Intelligence, Banking, Innovation

Citizens’ CIO on the ethos that led the bank into the cloud and beyond

• Citizens CIO Michael Ruttledge explains how the bank modernized by moving entirely to the cloud.
• Ruttledge discusses cloud migration, AI deployment strategy, and building an innovation-driven organizational ethos.

Artificial Intelligence, Member Exclusive, Numbers with Narrative, Payments

Trust Bridges Matter: When agentic systems meet payment reality

• AI can decide, but consumers still hesitate to hand it their card details. Agentic commerce is still emerging, but the trust gap is already shaping how pilots are built and how much payment autonomy AI is given.
• We look at how these developments are unfolding and what they may foreshadow for the wider commerce ecosystem.