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A deeper look into what makes a successful chatbot with Bank of America’s Erica

  • Erica reported 19.5 million users, over 100 million interactions and 90% efficacy for useful answers.
  • BofA’s Hari Gopalkrishnan says that the key to Erica’s success is a balance of personality and functionality.
Minahil Shahab | August 26, 2021
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A deeper look into what makes a successful chatbot with Bank of America’s Erica

 

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