Krish Swamy, Citizens' Chief Data and Analytics Officer, joins the show to discuss data driven Gen AI implementation, cultural management, risk, and governance.
Swamy shares how the bank thinks about choosing its partners, measures ROI on AI implementations, and how a strong data infrastructure serves as the foundation for Citizens' Gen AI strategy across call centers, software development, and cloud migration.
Discover how this digital banking newcomer is creating a customer-focused experience while achieving impressive financial milestones.
From eliminating fees to 24-hour support and comprehensive financial tools, Jenius Bank's strategy prioritizes customer confidence while developing innovative technology to serve as customers' central financial hub.
Factors like the increase in digital payments adoption are contributing to a rise in the global volume of chargebacks, and a significant chunk of this volume will reside in North America.
Today's story gives an industry-wise breakdown on chargebacks, and a deep dive on what strategies merchants and issuers are currently using to combat chargebacks and where they can improve.
A quarter into 2025, Lili, a small business banking platform, is exploring a more fluid approach to global expansion.
Lili’s international move involves pulling entrepreneurs into the US SMB banking ecosystem, giving them a pathway to start and manage their businesses stateside.
Bank of America's Hari Gopalkrishnan dives into how the bank developed its digital assistant and how its role has expanded over the years.
On the show, Hari speaks about the challenges the firm faced when building Erica and then takes his sights to the future, giving us a never-before-seen look at how one of the biggest banks in the industry is thinking of Gen AI.
