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Banking

Demystifying digital accessibility programs in financial services: A story about Capital One

Accessibility is a moral no-brainer, but it can be difficult to carve out a strategy for financial services that have significant digital footprints.
Capital One's story offers a possible roadmap. Here is how the financial institution built one of the best accessibility programs in the industry.

Rabab Ahsan | June 05, 2023

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Banking, Partner, Payments

Factors like the increase in digital payments adoption are contributing to a rise in the global volume of chargebacks, and a significant chunk of this volume will reside in North America.
Today's story gives an industry-wise breakdown on chargebacks, and a deep dive on what strategies merchants and issuers are currently using to combat chargebacks and where they can improve.

Rabab Ahsan | April 15, 2025

New banks

A quarter into 2025, Lili, a small business banking platform, is exploring a more fluid approach to global expansion.
Lili’s international move involves pulling entrepreneurs into the US SMB banking ecosystem, giving them a pathway to start and manage their businesses stateside.

Sara Khairi | April 03, 2025

Artificial Intelligence, Banking, Podcasts

Bank of America's Hari Gopalkrishnan dives into how the bank developed its digital assistant and how its role has expanded over the years.
On the show, Hari speaks about the challenges the firm faced when building Erica and then takes his sights to the future, giving us a never-before-seen look at how one of the biggest banks in the industry is thinking of Gen AI.

Rabab Ahsan | April 01, 2025

Artificial Intelligence, Banking

We often focus on chatbots built by banks and financial firms, but today, we explore the engines driving chatbot interactions and platform automation.
Banks typically turn to GPT-4 for LLM solutions, but a potential rival is emerging. San Francisco’s Writer, a gen AI company, is pushing forward in enterprise AI with domain-specific LLMs like Palmyra Fin.

Sara Khairi | March 06, 2025

Banking, Business of Fintech, Creating win-win partnerships, Partner, Podcasts

Citi's Global Head of Fintech Sales Chafic Haddad, shares insights on the bank's fintech strategy, revealing how the bank prioritizes partnering for the long term.
He shares how Citi enables fintechs to expand beyond home markets, plays the role of both provider and co-creator, and leverages its network across 90+ countries.

Zack Miller | February 26, 2025