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Banking

Hauling legacy systems to the new age: strategies that work for big banks

Digital transformation is daunting, but leading FIs are implementing strategies to push the needle.
Introducing a culture of independence and experimentation may become a necessity to keep up with agile development in financial services.

Rabab Ahsan | January 03, 2023

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Banking, Member Exclusive

Jeoffrey Begin, Head of US Collections at BMO details how the bank has changed its focus in Collections away from a single transaction and towards the customer.
The customer-centric approach to Collections allows the bank to build consumers' financial health but it also requires them to be responsive to changes in their behavior due to factors such as technology.

Rabab Ahsan | May 01, 2024

Payments, SMB Finance

Healthcare SMBs are increasingly turning to RTP payments for A2A transfers, surpassing credit cards and checks in usage over the past year.
As healthcare provider businesses increasingly integrate instant payments, two notable factors stand out that shape the adoption and usage of real-time payment rails across this sector.

Sara Khairi | May 01, 2024

Banking, SMB Finance

U.S. Bank's Shruti Patel explains how the firm is adapting its approach to serve the evolving needs of SMBs in the coming months.
"I am really excited about several product launches we have planned for this year... they will bring to life our strategy to deliver a fully integrated suite of banking + payments + software solutions for our clients.”

Sara Khairi | April 24, 2024

Banking, Innovation

We often think of technology as a driver for innovation in the financial industry. The word “technology” is in some ways synonymous with new and better. But not all technology pushes the envelope further for FIs.
We look at the cross-section of the industry to see how different FIs are navigating the question of technology in different areas such as retail, SMBs, and payments.

Rabab Ahsan | April 19, 2024

Banking, Financial Education

April marks Financial Literacy Month. While financial education was once overlooked, there is now an increased dialogue surrounding this topic as firms are exploring unconventional methods to capture consumers' interest in financial education as a starting point.
We take a look at how Capital One is zeroing in on financial education for consumers of all ages, while Bank of America has recently entered into a new partnership to promote financial literacy among women entrepreneurs.

Sara Khairi | April 17, 2024