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Green Finance, Member Exclusive

The Green Finance outlook for 2022: Trends, concerns and new entrants

Banking and climate fintech are set to grow closer next year, especially with new entrants coming in to bridge the gap and pair capital with clean projects.
There will be opportunities for traditional banking institutions looking to add “green” products for consumers, but also more environmentally-focused lending solutions.

Iulia Ciutina | December 16, 2021

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Member Exclusive, Servicing 2.0

The core philosophy behind Amex’s servicing approach is "relationship servicing," which centers around viewing the entire customer relationship as a holistic journey.
This piece unpacks the inner workings of Amex’s servicing model, the internal teams driving it, and the company’s plans to weave generative AI into the system.

Sara Khairi | August 28, 2025

Artificial Intelligence, Member Exclusive

Major banks like Bank of America, Citizens, and JPMorgan are actively deploying Gen AI tools for employee productivity, but nearly 70% of AI use cases don't have any reported outcomes or measurable ROI.
The lack of results stems from difficulty separating Gen AI progress from overall growth, challenges in mapping cost impacts from internal efficiency gains, and an inability to translate the AI hype into consumer and societal impact.

Rabab Ahsan | August 26, 2025

10-Q, Member Exclusive

The digital banking story in 2025 is a mix of triumph and tension.
In 2024, talk in digital banking centered on neobanks facing higher rates, fading VC, and stiff competition. Mid-2025 shows the outcome: yes, but only a handful.

Sara Khairi | August 25, 2025

Member Exclusive, Numbers with Narrative

Millennials, followed by Gen Z, are the most confident with generative AI, with up to 90% saying they’re comfortable using it at work, McKinsey reports.
How can leading institutions and their C-suites harness Millennials’ confidence with AI to drive adoption, upskill teams, and stay competitive?

Sara Khairi | August 21, 2025

Banking, Member Exclusive

With every passing year, J.P. Morgan is taking deliberate steps to rearchitect how its financial infrastructure works — internally, externally, and everywhere in between.
It’s doing that through three interlocking shifts across three fronts: AI, embedded finance, and blockchain rails.

Sara Khairi | August 14, 2025