10-Q, Member Exclusive

Weekly 10-Q: Check cashing fees are getting an overhaul from New York’s financial regulator

  • The New York State Department of Financial Services is putting into practice an updated check cashing regulation following the proposed regulation announced in June last year.
  • And, feeling the heat of the economic downturn, JPMorgan's board has decided that CEO Jamie Dimon will take home the same base pay in 2023 as he did last year -- with no special award or bonus.
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Weekly 10-Q: Check cashing fees are getting an overhaul from New York’s financial regulator

 


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10-Q, Member Exclusive

Challenger or collaborator: Affirm’s BNPL is on its way to joining Apple Pay

  • The collaboration between Affirm and Apple is different, particularly because Apple also provides its own direct-to-consumer BNPL service.
  • The Affirm-Apple partnership offers positive outcomes for both firms given Apple Pay Later does not directly challenge Affirm's BNPL offering.
Sara Khairi | June 17, 2024
10-Q, Member Exclusive

Brilliantly Boring since 1865: Why PNC Bank’s brand campaign is both clever and creative

  • PNC Bank's 'Brilliantly Boring' campaign highlights its checking, savings, and digital banking tools -- but with a twist.
  • The bank has no qualms in embracing that 'banking SHOULD be boring', as boring in today's chaotic world equates to smart, steady, dependable -- all words you want from your bank.
Sara Khairi | June 10, 2024
Culture and Talent, Member Exclusive

How Synchrony is making WFH work when other FIs haven’t

  • When other institutions are mandating employees return to the office, Synchrony is sticking to its flexible workplace model. What strategies were instrumental in shaping its sustainable workplace model?
  • CEO Brian D. Doubles believes there are many approaches beyond mandating physical attendance to increase positive outcomes for his company. These approaches can influence both employee satisfaction and productivity.
Sara Khairi | June 06, 2024
Artificial Intelligence, Member Exclusive, The Customer Effect

How to build a chatbot: Lessons from Bank of America, Klarna, and Lili

  • Everything from the UX, to the scope of a chatbot can impact how meaningful customers find interacting with a digital assistant.
  • While larger companies are able to heavily involve their own product and software development teams in building a chatbot, smaller firms in the industry should keep their focus narrow, find the right partners and ensure they are responding to how customers are engaging with heir chatbot.
Rabab Ahsan | June 04, 2024
10-Q, Member Exclusive

Shopping and financial services: The match we didn’t know we needed

  • The latest trend shaking up the industry is the increasing convergence of shopping and financial services.
  • Joining the fray after Chase is PayPal, the newest entrant in the advertising market. PayPal may not attract the same criticism as Chase but it could face a different type of challenge [hint: data privacy] that requires its attention and adept handling.
Sara Khairi | June 03, 2024
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