10-Q, Member Exclusive

A tale of two innovations: Square’s AI edge for SMBs and Morgan Stanley’s code makeover

  • We track two new AI developments this week from well-known public companies: Square and Morgan Stanley.
  • We analyze how Square’s Conversational AI signals a broader transformation in small business tech, and shed light on Morgan Stanley’s work addressing a critical, yet often ignored, AI issue.
Sara Khairi | June 09, 2025
close

Email a Friend

A tale of two innovations: Square’s AI edge for SMBs and Morgan Stanley’s code makeover

    From payments to investments: The divergent paths of AI transformation

    It’s a new week of the 10Q edition, and the conversation around AI isn’t slowing down. And judging by the pace of innovation, companies are in no mood to rest. 

    We track two new AI developments this week from well-known public companies: Square, the payments and commerce unit of Block, and legacy bank Morgan Stanley.

    AI In Payments: How Square’s Conversational AI Assistant signals a shift in SMB tech — and why it matters

    Square has introduced a conversational AI assistant, Square AI, to help sellers by answering questions about using Square’s business technology platform and providing insights into their own business trends.

    In a time when nearly every company is racing to slap AI onto a product label, Square’s latest move feels different, not because it’s more technically sophisticated, but because it directly addresses a chronic pain point for small business owners: decision paralysis in the face of complexity.

    …

    subscription wall for TS Pro

    0 comments on “A tale of two innovations: Square’s AI edge for SMBs and Morgan Stanley’s code makeover”

    Embedded Finance, Member Exclusive

    From ‘banks as destinations’ to ‘banks as infrastructure’: How J.P. Morgan Payments, Citi, and U.S. Bank are embedding themselves into the digital economy

    • The concept — from ‘banks as destinations’ to ‘banks as infrastructure’ — has transitioned from theory to execution.
    • Banks are increasingly where you don’t see them, embedded into platforms you already use, providing payments, and even lending in the background of marketplaces, apps, and enterprise systems.
    Sara Khairi | July 24, 2025
    10-Q, Member Exclusive

    How 5 US regional banks are getting bigger without going generic

    • A closer look at 5 publicly listed regional banks thriving by focusing on depth over breadth.
    • Instead of chasing scale for scale’s sake, these banks double down on the communities that shaped them — investing locally, building loyalty, and demonstrating that specialization and growth can go hand in hand.
    Sara Khairi | July 21, 2025
    Embedded Finance, Member Exclusive

    U.S. Bank deepens focus on CX through its recent embedded payments suite expansion

    • U.S. Bank has recently expanded its embedded payments suite in response to growing demand for more integrated solutions.
    • By making this move, the bank is emphasizing the importance of embedded payments in creating a smoother user experience, a key driver behind its latest expansion.
    Sara Khairi | July 17, 2025
    Member Exclusive, The Quarterly Review

    The Quarterly Review: How Zelle’s GM Denise Leonhard scaled beyond $1 trillion through customer growth and 2,300+ financial institution partnerships

    • Denise Leonhard, GM of Zelle, is back to report that her aim to help Zelle go beyond the $1 trillion mark in transaction volume has been achieved.
    • Leonhard breaks down how systematically improving security and reliability as well as focusing on high-value use cases has allowed the firm to become more of a mainstay in consumers and SMBs financial lives.
    Rabab Ahsan | July 15, 2025
    10-Q, Member Exclusive

    From payment processor to commerce platform: PayPal’s new card launch tells a bigger story

    • PayPal is rolling out a new physical card that brings its PayPal Credit offering into brick-and-mortar stores.
    • We take a closer look at how its launch signals PayPal’s broader shift from a payment processor to a commerce platform.
    Sara Khairi | July 14, 2025
    More Articles