Search for:

Search for:

Artificial Intelligence

Banks struggle with empathy, privacy issues with voice banking

Many of the challenges to voice banking mirror existing issues with the move to digital.
Banks generally aren't sold on the technology for voice-enabled AI solutions, talking about money publicly still remains taboo and security is a never-ending challenge.

Tanaya Macheel | September 06, 2017

0 comments on “Banks struggle with empathy, privacy issues with voice banking”

You must be logged in the post a comment.

Artificial Intelligence, Banking, Culture and Talent

Bangor Savings Bank is building employee skills in AI and data fluency, creating a workforce ready for the AI era and countering fears of job displacement.
The bank is using social learning, and role-based training to upskill its employees, as well as build a better foundation for its future initiatives.

Rabab Ahsan | November 05, 2024

Artificial Intelligence, Innovation

Generative AI is transforming industries like finance by streamlining data analysis, boosting creativity, and accelerating professional learning.
To harness AI's power effectively, financial institutions should establish clear guidelines and training to mitigate the risks of over-reliance on this technology and improve its reliability.

Sarah Hoffman | October 04, 2024

Artificial Intelligence, Path to growth, The Quarterly Review

CTO of Current Trevor Marshall dives into his focus on optimization and building better tools for his teams.
We also get a novel look at what success means to a neobank's CTO and summarily, 1% to 5% improvements aren't enough.

Rabab Ahsan | September 17, 2024

Artificial Intelligence

Nimish Panchmatia, Chief Data & Transformation Officer at DBS Bank, shares insights into the bank's strategic AI implementation.
He discusses how DBS balances innovation with responsibility, enhancing customer experiences while focusing on ethics and risk management.

Zachary Miller | July 25, 2024

Artificial Intelligence, Keeping the bad guys out

AI is impacting financial compliance, offering fresh tools for efficiency, accuracy, and fraud detection.
Discover practical strategies for integrating AI into compliance workflows, from accelerating customer due diligence to enhancing suspicious activity reporting.

Zachary Miller | July 23, 2024