Banks are finally moving beyond "digital-first" to "experience-first" strategies, with successful institutions reducing business onboarding from weeks to minutes.
The secret sauce isn't bigger tech budgets but teams who understand customer frustration firsthand, building empathy-driven solutions that create "moments of magic" rather than just digitizing existing processes.
While attention focuses on Western fintech markets, the most transformative innovations are emerging in Latin America, where countries like Brazil have built instant payment systems surpassing developed markets.
Wise's Nadia Costanzo explains how the company captured 25% of Brazil's cross-border market through bank partnerships, revealing a collaborative model reshaping finance.
Bank of America transformed its customer chatbot Erica into an employee productivity powerhouse, achieving 50% IT service desk automation by strategically targeting common pain points and building adoption incrementally over five years.
Learn the adoption secrets behind getting 90% of employees to embrace AI tools, including how Bank of America overcame the adoption hump and integrated generative AI with 25 proof-of-concept projects now entering production.
Small business lending represents the last major frontier for AI transformation in financial services.
Visa's Jonathan Kolozsvary and Uplinq's Patrick Reily explore how AI lending officers are using transaction data to unlock capital for underserved businesses.
