8 November 2016

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Banking

Banking’s customer experience upgrade finally has a roadmap

  • Banks are finally moving beyond "digital-first" to "experience-first" strategies, with successful institutions reducing business onboarding from weeks to minutes.
  • The secret sauce isn't bigger tech budgets but teams who understand customer frustration firsthand, building empathy-driven solutions that create "moments of magic" rather than just digitizing existing processes.
Rabab Ahsan | July 09, 2025
4dFI global fintech podcast, Podcasts

How Wise captured 25% of Brazil’s cross-border market (and what it reveals about fintech’s future in LATAM)

  • While attention focuses on Western fintech markets, the most transformative innovations are emerging in Latin America, where countries like Brazil have built instant payment systems surpassing developed markets.
  • Wise's Nadia Costanzo explains how the company captured 25% of Brazil's cross-border market through bank partnerships, revealing a collaborative model reshaping finance.
Zack Miller | July 09, 2025
Artificial Intelligence, Banking, Member Exclusive

How Bank of America cracked the code on AI adoption by making Erica indispensable to both customers and employees

  • Bank of America transformed its customer chatbot Erica into an employee productivity powerhouse, achieving 50% IT service desk automation by strategically targeting common pain points and building adoption incrementally over five years.
  • Learn the adoption secrets behind getting 90% of employees to embrace AI tools, including how Bank of America overcame the adoption hump and integrated generative AI with 25 proof-of-concept projects now entering production.
Rabab Ahsan | July 08, 2025
Embedded Finance, Member Exclusive

KeyBank deepens its collaboration with Qolo, modeling how banks can build deeper fintech partnerships

  • The KeyBank-Qolo alliance reflects an evolution in how banks and fintechs can co-create value through deeper integration.
  • We break down their partnership mechanics and what makes it effective.
Sara Khairi | July 03, 2025
Artificial Intelligence, Lending

Meet the AI lending officer: How algorithms are taking over credit decisions

  • Small business lending represents the last major frontier for AI transformation in financial services.
  • Visa's Jonathan Kolozsvary and Uplinq's Patrick Reily explore how AI lending officers are using transaction data to unlock capital for underserved businesses.
Zachary Miller | July 01, 2025
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