The 3-Min Read: Fintechs want to become small businesses’ next employee

Within the span of a week, SoFi, Square, and Capital One each shared new developments and research for their small business clients. SoFi launched new loans, Square unveiled AI integrations, and Capital One published new research. The common thread across these announcements is competing to help small business owners save time by becoming a bigger part of their day-to-day operations.

Three companies, one focus area

SoFi’s new small business loans are designed around speed. Eligible businesses can check their eligibility in minutes and receive funding as soon as 24 hours after approval. The company is betting that access to capital should happen with the same ease as the personal financial products members already use. CEO Anthony Noto noted that entrepreneurs’ financial lives don’t stop at personal goals; they extend to the businesses they’re building.

Square is tackling another bottleneck: customer acquisition. Its new ChatGPT and Claude integrations help merchants appear inside AI-powered conversations, while its Alexa+ partnership extends that discovery into voice commerce. Instead of asking merchants to keep up with every emerging AI channel, Square wants to make sure they’re present wherever customers are making purchasing decisions.

Capital One’s latest research ties these ideas together, examining how small businesses are navigating today’s economy and why integrated financial tools are becoming increasingly central to their growth. More than 75% of small business owners say they’re confident in their ability to grow, while 69% believe they’re already positioned for expansion. Yet nearly three-quarters say fragmented financial systems make it difficult to manage and predict cash flow. According to Shena Ashley, president of Capital One’s Insights Center, today’s entrepreneurs are increasingly looking for integrated financial tools that give them greater visibility and control over their businesses.

Time is becoming the competitive advantage

The three announcements tackle different problems, but they’re chasing the same outcome.

SoFi reduces the time it takes to access capital. Square reduces the effort required to acquire customers. Capital One argues that integrated financial tools reduce the administrative burden of running a business.

That’s an ongoing evolution in how financial services in the SMB space are being positioned. Banks and fintechs are moving beyond standalone products. toward operating systems that combine financing, payments, customer acquisition, and financial management into a single workflow.

The next employee isn’t human

Increasingly, that’s what the next employee looks like: a financial platform that handles more of the operational workload, giving business owners more time to focus on customers, growth, and the decisions only they can make.

Can cryptocurrency and blockchain drive fintech innovation? Stanford’s Lisa Nestor weighs in

cryptocurrency lisa nestor

Could cryptocurrency be the key to bridging financial gaps? Can it create a more inclusive global economy?

Digital assets like stablecoins and blockchain technology are reshaping how we think about money. Their potential to level the financial playing field is becoming clearer. In today’s episode of the Tearsheet podcast, I sit down with Lisa Nestor, Research Director at the Stanford Future of Digital Currency Initiative to discuss how fintech innovation is paving the way for broader financial inclusion.

Lisa’s expertise spans blockchain technology, cryptocurrency, and fintech innovation. This makes her a leading voice in understanding the intersection of these fields.

Lisa’s career reflects a deep commitment to financial inclusion. 

“When I started researching Stellar,” Lisa shares. “It brought together what I had seen [and demonstrated] the power of providing open-source financial infrastructure.” This passion for creating accessible financial systems has guided her work. It also included her current research on stablecoins and digital dollar adoption.  

Lisa explains how cryptocurrency, stablecoins, and blockchain can make finance fairer. Her insights show how these innovations affect cross-border payments and financial inclusion. She also discusses their role in the evolving fintech landscape.

Cryptocurrency and Financial Inclusion  

Cryptocurrency has the potential to address the uneven access to financial services worldwide. Blockchain technology allows people in underserved regions to access digital wallets and stablecoins.

With new financial tools, more people can save, transact, and even earn. “Access to financial services is not an even playing field,” Lisa notes. “Distributed ledger technology can help level that field. It can do so by providing accessible and stable financial options.”

Stablecoins: Beyond Trading to Real-World Impact

Stablecoins are already impacting cross-border payments and savings in regions with unstable economies. Lisa highlights Argentina as a case study. She says, “Argentina’s economic situation has created a huge demand for digital dollars, with stablecoins playing a crucial role in hedging inflation and providing financial security.”

Digital Dollar Economy and Cross-Border Payments 

Lisa emphasizes how digital dollars simplify cross-border payments, especially for regions with limited traditional banking infrastructure. “Being able to hold a stablecoin in a digital wallet and earning some yield on it is a small but significant step towards democratizing finance,” she says.

Tokenization of Real-World Assets

Another emerging trend Lisa identifies is the tokenization of real-world assets (RWA). Blockchain makes traditionally illiquid assets, like real estate and art, more liquid.

This opens up global markets. “This approach improves liquidity. It makes these assets move seamlessly across the globe,” Lisa explains.

Fintech Trends in Digital Asset Adoption  

Lisa explores CBDCs (Central Bank Digital Currencies) and private stablecoins. She looks at how governments and businesses are adopting digital assets. She also discusses the opportunities and challenges they face. “Most central banks are researching how to launch CBDCs without negatively impacting their banking industry,” she says. Lisa highlights a cautious yet growing interest in these tools.

The Big Ideas

1. Open financial infrastructure creates a global ledger accessible to all. “The idea is to create a ledger that every financial institution in the world can operate on but can’t buy. It is open and available to everyone.”

2. Stablecoins provide financial security in unstable economies. “In emerging markets like Argentina, stablecoins offer a way to hedge inflation. They secure savings amidst economic instability.”

3. Tokenizing real-world assets improves liquidity and global accessibility. “Tokenizing existing assets brings improved liquidity and global accessibility to traditionally illiquid markets.”

4. Governments explore CBDCs to complement existing banking systems. “Central banks are focused on introducing CBDCs that complement. Rather than compete with, existing banking systems.”  

5. Digital dollars empower individuals in the gig economy. “More individuals are earning in digital dollars through online work. This is creating new economic opportunities without physical migration.”  

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