financial services Archives

In today’s episode, we explore what it takes to build world-class data governance in financial services. Our guests are Jay Como, the global head of data governance at T. Rowe Price, and Glenn Kurban, a partner at Capco.

We talk about how generative AI and new data strategies are transforming finance, sharing insights on the transformation of the Chief Data Officer role.

The discussion also focuses on the challenges of large-scale data migrations. Jay Como reflects on the convergence of data and digital roles. He states, “What we’ve seen is there used to be kind of two shapes of CDOs. There was a chief data officer and there was a chief digital officer. And what I think in the last five years is what we’ve seen is those roles have really come together.”

Glenn Kurban adds depth to this perspective, emphasizing the shift towards more proactive data strategies. Glenn says, “You’re seeing much more being asked of CDOs in terms of, how are we moving now to an offensive posture around data? That is, how am I going to monetize this data? How can I use it to drive better decisions, reduce costs, and actually outpace our competitors?”

As our discussion unfolds, it becomes clear that the financial services industry is at a pivotal moment. AI tools and cloud technologies are reshaping traditional approaches to data governance and migration. The insights shared by Como and Kurban offer a glimpse into the future of data management in finance. AI-driven solutions and strategic data governance converge to create new opportunities and challenges.

Evolving Role of Chief Data Officer

The conversation begins with a deep dive into how the role of Chief Data Officer has transformed over the years. Jay Como explains that the position has expanded beyond its initial focus on analytics and regulatory compliance. “There’s still those separate titles, but you can’t be an effective chief data officer if you’re not fantastic at digitization and vice versa,” Como highlights the merging of data and digital roles.

Glenn Kurban says that CDOs are now expected to be more proactive. “You’re seeing much more being asked of CDOs in terms of, you know, how are we moving now to an offensive posture around data,” he says. This shift includes strategies for data monetization and improved decision-making processes.

The Impact of Generative AI on Data Governance

Generative AI is transforming data governance practices in financial services. Jay Como states: “A year ago, June, I was in a data conference and the individual speaking said, who has gen AI in their data governance programs and literally no hands with and eventually inspired me to write a white paper on it because I thought it was a great opportunity. A year later, same conference. That’s all we talked about.”

The discussion reveals how AI tools are being leveraged for various aspects of data governance, including:

Identifying and redacting Personal Identifying Information (PII).
Generating systematic data quality rules.
Creating robust data lineage for compliance and copyright infringement prevention.

Data Migration Challenges and AI Solutions

The podcast delves into the challenges of large-scale data migrations. These may be particularly from legacy systems to the cloud. Glenn Kurban highlights the creative use of AI in this context. He says, “We’ve got programs with clients right now that are woefully behind because you can’t find, you know, the legacy engineers to actually tell you what the old code was doing. And so we’re having AI do it for us.”

This application of AI to reverse engineer and translate legacy code demonstrates the potential for AI tools to streamline complex migration processes. It helps to overcome historical challenges in data management.

Future of Data Management in Financial Services

Looking ahead, both experts share insights on emerging trends that will shape data management in the financial sector:

Jay Como expresses excitement about the improving capabilities of cloud providers. Glenn Kurban predicts the rise of AI-powered data catalogs and marketplaces. This makes it easier for users to find and access relevant data within organizations. Kurban also envisions a future where AI reduces the manual effort in data migrations. He states, “I think we’re moving into an era now where if we think about, you know, when we got a new phone or a new laptop 20 years ago, you’re You’re, you know, slogging data from one hard drive to the next and moving with car, you know, memory cards and so on and so forth. And now it’s very much a push-button operation.”

The Big Ideas:

Jay Como focuses on the convergence of data and digital roles. He observes, “There used to be kind of two shapes of CDOs. There was a chief data officer and there was a chief digital officer. And what I think in the last five years is what we’ve seen is those roles have really come together.” This convergence reflects the increasing importance of data in driving digital transformation initiatives.

Shift to offensive data strategies emphasizes the growing focus on data monetization and strategic use of data assets to drive business value. Glenn Kurban notes, “You’re seeing much more being asked of CDOs in the terms of, you know, how are we moving now to an offensive posture around data?”

The rapid adoption of generative AI in data governance underscores the transformative potential of AI in data management. Jay Como highlights the speed of change: “A year ago, June, I was in a data conference and the individual speaking said, who has gen AI in their data governance programs and literally no hands with… A year later, same conference. That’s all we talked about.”

The use of AI to interpret and migrate legacy systems represents a significant advancement in data migration strategies. Glenn Kurban shares an innovative application of AI: “We’ve got programs with clients right now that are woefully behind because you can’t find, you know, the legacy engineers to actually tell you what the old code was doing. And so we’re having AI do it for us.”

The evolution of cloud services for data management has improved the capabilities of cloud providers in supporting sophisticated data management needs. Jay Como expresses optimism about cloud technologies: “I’m really, really excited now. And I’ve been a skeptic for years and now I’m, I’m kind of drinking the Kool Aid and I think it’s going to taste really good in the future.”

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Tearsheet Podcast · The evolving role of Chief Data Officers and Generative AI in financial services

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Matt Oppenheimer, co-founder and CEO of Remitly, joins us on the podcast today. He shares his journey and insights into building a company that transcends borders with trusted financial services. Remitly’s vision is audacious: to transform lives by providing reliable financial services across the globe. “We’re just getting started,” says Oppenheimer, reflecting on the company’s growth and future aspirations.

Oppenheimer emphasizes the importance of focus and customer trust in Remitly’s success. Starting with a single corridor—U.S. to the Philippines—Remitly has grown to serve over 5,000 corridors worldwide. “By going deep into one country, you could really get it right,” he explains. This strategy, although slower initially, has paid dividends in building a trusted and loved service for millions of users.

From handling complex risk systems to managing a vast disbursement network, Oppenheimer details the intricacies of launching new markets and maintaining a seamless customer experience. He also shares his personal growth journey as a leader, highlighting the importance of continuous feedback and intentionality in development.

It’s a great conversation with Matt and when you listen, you get the impression that he’s been very thoughtful in how he’s built Remitly – both products and culture – and how he’s evolved at the helm.

Matt Oppenheimer is my guest today on the Tearsheet Podcast.

Starting Small to Scale Big: Remitly’s strategy to growing big

Oppenheimer discusses the strategic choice to focus on specific corridors initially. “We focused just on U.S. to the Philippines, then U.S. to India, and Mexico,” he says, illustrating the deliberate approach to market expansion. This focus allowed Remitly to perfect its services and build deep trust with its customers.

Building Customer Trust

Trust is paramount in financial services. “What matters way more than those functional benefits is can a customer trust us,” Oppenheimer states. By ensuring security and reliability in their services, Remitly has built a strong foundation of customer trust, essential for long-term success.

Remitly’s complex Systems for Seamless Service

Launching a new market involves numerous complexities. From localizing pricing and language to managing risk and compliance, Remitly’s approach is thorough and meticulous. “90% of our transactions are delivered in less than an hour,” Oppenheimer notes, underscoring the efficiency of their systems.

Leadership and Growth

Oppenheimer emphasizes the importance of intentionality in leadership growth. “Every year for the last decade plus, I have asked, I’ve gotten a full 360 review,” he shares. This structured approach to feedback and development has been crucial in his evolution from a founder to a CEO of a public company.

Balancing Delegation and Accountability

While Oppenheimer naturally leans towards delegation, he highlights the need for clear goal-setting and accountability. “It’s one thing to delegate. It’s another thing to have really clear systems for goal setting and accountability,” he explains, pointing to the importance of structured management practices.

The Big Ideas

Remitly’s initial focus on core markets like the U.S. and the Philippines allowed them to perfect their service and build deep trust with customers. “By going deep into one country, you could really get it right,” says Oppenheimer.

In financial services, trust is more important than functional benefits like speed and price. “Can a customer trust us by giving us a lot of their personal information, a lot of their hard-earned money?” Oppenheimer asks, highlighting the importance of reliability.

Remitly manages a vast disbursement network and complex risk systems to ensure 90% of transactions are delivered in less than an hour. “Doing that in the right way, all kind of underpinned with the right treasury cash management, is crucial,” he explains.

Oppenheimer’s structured approach to leadership development, involving annual 360 reviews and development plans, has been key to his growth. “I’ve shared that development plan with the entire company to spark that structured approach to growth,” he says.

Effective delegation requires clear goal-setting and accountability. “It’s not just delegating, but making sure the right goals are set as well,” Oppenheimer emphasizes, pointing to the need for structured management practices.