Deep Dive: Square

10-Q, Member Exclusive

Bank of America on unlocking greater accessibility in reward programs

• How effective are reward programs in retaining customers, how do different generations interact with them, and how accessible are they to the average consumer?
• Shikha Narula, Bank of America's Head of Rewards, shares how Bank of America's Preferred Rewards program measures and evaluates its performance in these areas.

10-Q, Member Exclusive

Trump 2.0: Can Wall Street handle round two?

• With the leader now chosen, it's time to face the bigger question: what impact will Trump's victory have on the nation, the economy, and the banking sector?
• While there’s plenty of talk around this topic, we narrow in on the core cause-and-effect dynamics that could unfold in the banking sector.

10-Q, Member Exclusive

The little-noticed side of TikTok finance: From off-the-wall money tips to fresh perspectives

• Following TikTok for financial advice is about learning to separate the real value from the misleading chatter.
• We look at one of the more grounded voices in the TikTok financial space and discuss why her content may make practical sense for those looking to improve their financial journey -- especially women.

10-Q, Member Exclusive

What practices could differentiate banks in the talent war, even if they ruffle their feathers?

• Reports of sudden deaths among young people, including One Direction's Liam Payne, have raised alarms. A recent case in the financial sector linked to brutal work hours has particularly gained attention and unsettled the industry.
• Banks are keen to attract top talent through job fairs and internships, yet may miss out on addressing what employees value beyond salary.

10-Q, Member Exclusive

Banks are maturing in their AI journey, but is ROI still a distant goal?

• We look at the progress banks have made on their journey toward AI maturity.
• Traditional banks are making progress with the integration of advanced AI, but are we jumping the gun by seeking ROI from banks’ foundational AI investments at this point?