Day in the Life

‘I don’t need headphones to focus’: A day in the life of Tina Fan, chief customer officer at Bolt

  • Tina Fan is the chief customer officer at Bolt.
  • The following is a typical day in her life, managing customers, caring for her parents, and playing with her yorkies.
close

Email a Friend

‘I don’t need headphones to focus’: A day in the life of Tina Fan, chief customer officer at Bolt

No company can be successful without a proper customer success team at its core. 

And that may be especially true when the company happens to be serving a sector that’s as volatile as ever. 

Ecommerce saw growth of about 27% last year compared to 2019, totalling over $4 trillion in sales. Now, though, that boom is predicted to regress to a modest bump, as brick-and-mortar stores start opening up again. The industry growth is predicted to bounce back by 14.3%.

Among these ups and downs of ecommerce revenue is Bolt, an up-and-coming fintech that provides one-click checkout solutions for ecommerce sites.

And right in the middle of Bolt is Tina Fan, chief customer officer at the company.

Fan leads the customer and revenue teams at Bolt with a focus on customer experience.

She is a technology executive and customer enthusiast with expertise in selling and leading customer solutions, creating and mentoring high-performing teams, and growing a business.

Prior to Bolt, Fan helped build the sales and customer experience teams at SimpleLegal from the ground up, and worked in management and technology consulting for many years as a managing director at Acquis Consulting Group. 

She has managed cross-functional teams and has worked on both sides of the customer lifecycle. Fan doesn’t only know her stuff, she lives it. Her goal is to always think from the perspective of a customer.


This content is available exclusively to Tearsheet Outlier members.

Tearsheet Outlier information and signup Missing out? Subscribe today and you’ll receive unlimited access to all Tearsheet content, original research, exclusive webinars and events, member-only newsletters from Tearsheet editors and reporters and much more. Join Outlier now — only $49/mo. Already an Outlier member? Sign in to your account

0 comments on “‘I don’t need headphones to focus’: A day in the life of Tina Fan, chief customer officer at Bolt”

Day in the Life

‘It’s not unusual to get a 1 am email from me’: A day in the life of Don Scherer, CEO of CrossBorder Solutions

  • Don Scherer is the CEO of CrossBorder Solutions, which uses AI to help businesses file their taxes more efficiently.
  • Here’s a day in his life, with long morning walks, cauliflower pasta lunches, TikTok, and lots of meetings.
Ismail Umar | June 18, 2021
Day in the Life

‘I live according to my calendar’: A day in the life of Benjamin Conant, CTO of MANTL

  • As chief technology officer of MANTL, Benjamin Conant is in charge of leading, envisioning, and communicating all things tech.
  • From measuring the perfect cup of coffee, to outrunning meetings, here’s a day in Conant’s life.
Rivka Abramson | June 16, 2021
Day in the Life

‘Our profession has a high burnout’: A day in the life of Paul Tucker, chief security and privacy officer at BOK Financial

  • Paul Tucker started out in marketing before transitioning to IT and information security.
  • This is a day in Tucker’s life as he leads a team of cyber defenders against the world’s hackers.
Shehzil Zahid | June 08, 2021
Day in the Life

‘There is not one day that is predictable when you’re in start-up mode’: A Day in the Life of Toni Harrison, CMO of Fair

  • Toni Harrison is the CMO at Fair, a new challenger bank for immigrants.
  • The following is a typical day in her life making lists, swimming and jamming to Prince.
Shehzil Zahid | May 25, 2021
Day in the Life, Member Exclusive

‘I need a place where I cannot be competitive’: A Day in the Life of Eytan Bensoussan, CEO of NorthOne

  • Eytan Bensoussan is the CEO and co-founder of NorthOne.
  • The following is a typical day in his life, taking care of his daughter, his employees and watching The Office.
Shehzil Zahid | May 12, 2021
More Articles