What FIs should know about emerging performance metrics for digital banking 

Banking, Innovation

The Last Bank Branch? Not Quite, But Close

• While banks spend a significant amount of their resources on maintaining their physical footprint, the success of digital banking has put into question the efficacy of this investment by incumbents.
• Now banks need to find ways to compete in the digital realm and optimize their branch networks to function and complement an omnichannel banking world.

Artificial Intelligence, Banking, Designing new products, Innovation, Partner

The call for Gen AI and why banks are slow to answer it

• While fintechs are rolling out AI-driven tools for wealth management and tax planning, banks remain cautious, focusing on internal productivity rather than customer-facing products.
• Apart from the compliance hurdles banks may be facing when it comes to deploying Gen AI, another reason for their slow movement may be the perceptions of their core consumer segment.

Banking, Partner, SMB Finance

The Future of Small Business Banking: Insights from Industry Leaders

• Dive into the major themes related to SMB finance that dominated the discussions at this year's The Big Bank Theory Conference held in New York.
• Executives from Mastercard, Truist, US Bank, Citizens, and Gusto explore how companies can build more powerful SMB strategies by centering communities and technology.

Artificial Intelligence, Banking, Culture and Talent

Small bank, big moves: How a Maine-based bank is bringing over a thousand employees on its AI journey

• Bangor Savings Bank is building employee skills in AI and data fluency, creating a workforce ready for the AI era and countering fears of job displacement.
• The bank is using social learning, and role-based training to upskill its employees, as well as build a better foundation for its future initiatives.

Banking, Podcasts, SMB Finance, TBBT Conference 2024

‘If banks are only investing in the experience layer but the foundational tech is archaic, we’re going to have a hard time creating integrated experiences’: U.S. Bank’s Scott Beyer 

• How can FIs simplify the financial challenges for SMBs, freeing them to focus on growth without getting bogged down by banking tasks?
• Scott Beyer, Head of Business Banking Digital Experiences at U.S. Bank, outlines key strategies, with technology as a foundational element, that FIs can implement to address these issues.