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The unfinished symphony of accessibility in the financial industry

Only 51% of working-age differently-abled people reported they were able to pay all their bills on time, in comparison to 71% of those without any accessibility needs.
Financial health gets more difficult to achieve for those who live at the intersection of multiple identities and how banks can make their financial products more accessible.

Rabab Ahsan | August 18, 2023

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Accessibility, Member Exclusive

There are more than 42.5 million differently-abled people in America, and firms need to think about how their products, work environments, digital and physical footprints need to evolve to serve this segment better.
Dive into what strategies some of the biggest FIs are using to make their work environments, their customer touchpoints, and products more accessible.

Rabab Ahsan | July 09, 2024

Accessibility

85% of people with autism in America are unemployed. Banks have a part to play in changing this, as employers of 2 million people across America.
Mark Feinour, Executive Director of Support Services at Bank of America, dives into the story of Support Services and his own journey within the function which provides a workplace for neurodivergent employees.

Rabab Ahsan | May 02, 2024

Accessibility

Accessibility software used by U.S. Bank and PNC, Deque Systems has recently filed a lawsuit against BrowserStack, a web and mobile testing technology provider.
The company claims that the IP theft is negatively impacting its ability to continue the work it has been doing to empower and give back to the differently abled community.

Rabab Ahsan | February 29, 2024

Accessibility, Banking

How does a bank build software that is accessible for its employees and what value does this work bring back to the firm?
Dive into how designing for accessibility brings value to the bank and what role UX research and the inclusion of disabled employees play in this work.

Rabab Ahsan | February 27, 2024

Accessibility

We often talk about how UX makes a huge difference in how differently abled people interact with banking and financial products. But there is also the question of how the base financial product caters to differently abled people.
Dive into why the Maine-based Bangor Savings Bank built a transactional checking account and how it grew its deposits to $4.7 million.

Rabab Ahsan | February 09, 2024