Telling stories about accessibility: 2023 in review

  • Last year, some of the biggest banks shared how they had evolved their accessibility programs with some great takeaways for the industry at large.
  • Learn about how to make better products for the differently abled and dive into how the employment process can be revamped to better serve the neurodiverse.

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Telling stories about accessibility: 2023 in review


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Accessibility, Member Exclusive

The Accessibility Playbook: How to make FIs accessible inside and out

  • There are more than 42.5 million differently-abled people in America, and firms need to think about how their products, work environments, digital and physical footprints need to evolve to serve this segment better. 
  • Dive into what strategies some of the biggest FIs are using to make their work environments, their customer touchpoints, and products more accessible.
Rabab Ahsan | July 09, 2024

How a dinner table conversation led to BofA’s Support Services division made of neurodivergent employees

  • 85% of people with autism in America are unemployed. Banks have a part to play in changing this, as employers of 2 million people across America.
  • Mark Feinour, Executive Director of Support Services at Bank of America, dives into the story of Support Services and his own journey within the function which provides a workplace for neurodivergent employees.
Rabab Ahsan | May 02, 2024

IP theft in the accessibility world: Deque Systems files a lawsuit against BrowserStack

  • Accessibility software used by U.S. Bank and PNC, Deque Systems has recently filed a lawsuit against BrowserStack, a web and mobile testing technology provider.
  • The company claims that the IP theft is negatively impacting its ability to continue the work it has been doing to empower and give back to the differently abled community.
Rabab Ahsan | February 29, 2024
Accessibility, Banking

The curb-cut effect and how building for accessibility creates value for banks and its employees ft. Bank of America

  • How does a bank build software that is accessible for its employees and what value does this work bring back to the firm? 
  • Dive into how designing for accessibility brings value to the bank and what role UX research and the inclusion of disabled employees play in this work.
Rabab Ahsan | February 27, 2024

How a Maine-based bank grew $4.7 million in deposits through a checking account for differently abled people

  • We often talk about how UX makes a huge difference in how differently abled people interact with banking and financial products. But there is also the question of how the base financial product caters to differently abled people.
  • Dive into why the Maine-based Bangor Savings Bank built a transactional checking account and how it grew its deposits to $4.7 million.
Rabab Ahsan | February 09, 2024
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