What lessons have fintech CEOs learned while mastering the art of leadership?

Writer’s note: This story is the first part of a series spotlighting six fintech CEOs and their individual journeys. The intention of this story isn’t to lay down a universal blueprint for becoming a superior CEO. After all, a) there’s no one-size-fits-all formula, and b) each leader’s path is subjective and distinctive. Instead, I aim to uncover the lessons learned by prominent leaders in the space, both seasoned and young, and how their experiences have molded their understanding of their capabilities and roles.

While induction sessions are common for other roles within a company, how does one go about learning the ins and outs of being a fintech CEO? Young CEOs are eager to seek advice and learn from seasoned leaders. Meanwhile, experienced ones recognize the importance of balancing external advice with their own experiences on this evolving journey. They understand that they alone can navigate their roles, shape their leadership style, and steer their companies.

Knowing when to accept advice and when to pause

“One of the most valuable lessons I’ve learned as Mercury’s CEO is that you should constantly seek the advice of others,” said Immad Akhund, CEO and co-founder of Mercury, a business and consumer banking startup.

However, Akhund underscores the importance of being discerning when it comes to seeking advice from the right person at the right moment. Seeking guidance from leaders who have already trodden a similar path but are a step ahead can be valuable.

“As CEO, you don’t have anyone from whom you can learn very easily. It’s your responsibility to source advice from the right people proactively. If you’re not doing that, you’re not learning,” said Akhud. “When you talk to people who are further along, you tap into things you don’t know and it helps you prepare for what’s next with your business and see around corners.”

Harnessing previous experiences to achieve favorable outcomes