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Steering $10 Trillion Daily: JPM Payments’ Global Head of Technology on payments, AI, and leadership

  • Change is the only constant in payments — and JPM Payments' Global Head of Technology has spent enough time in the thick of it to know that.
  • He discusses what’s capturing his attention today -- and how to keep building as the landscape keeps shifting.
Sara Khairi | October 27, 2025
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Steering $10 Trillion Daily: JPM Payments’ Global Head of Technology on payments, AI, and leadership

    Inside the mind of a Payments Technologist Leader

    Payments is an industry that rarely stands still, and Sri Shivananda has spent enough time in its trenches to know how fast the ground can shift. Now Global Head of Payments Technology at J.P. Morgan Payments, his reflections on leadership and innovation cut through the usual hype.

    Shivananda’s career – from PayPal and eBay to one of the world’s largest banks – gives him a long view of how payments and its underlying tech have evolved. What he’s watching closely today: how real-time payments are setting new expectations, how AI is starting to reconfigure workflows, and why building inclusive teams matters if any of that is going to work at scale.

    Here’s my full conversation with him on what it takes to build in a rapidly evolving landscape.

    Sri Shivananda, Head of Technology at J.P. Morgan Payments

    …

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